Harassment in customer service: Letter to recipient after 24 days

Picture of Eati Akter

Eati Akter

Sub- Editor

Moulvibazar Correspondent:

Harassment in postal department’s customer service: Delay in receipt. Non-delivery of customer’s letter to recipient on time. Non-delivery of registered letter acknowledgment of receipt. Harassment of customers including late arrival is not stopping at all. Due to lack of regular supervision and extreme indifference and arbitrariness of postal officials, the department is heading for destruction.

When asked about this, General Secretary of Bangladesh Human Rights Implementation Organization, Moulvibazar District Branch, Journalist Md. Moshahid Ahmad said – In view of the humanitarian appeal of a victim, on October 6, Bangladesh Postal Department, Moulvibazar main branch through the registry of Registry Rashid No.-474, (Barcode No.- DL 987229394BD)- and Registry Rashid No- 473 (Barcode No-DL 987229363BD) and ordinary 16 chithis (notices) are sent to Durbakandi village of Manohardi Police Station of Narsingdi District. Searching for the said Chithi Moulvibazar main branch, Narsingdi-Manohardi contacted several times but no hadith was found. Later, the matter was discussed and it was delivered to the recipient on October 30 – that is, after 24 days. The respondent could not appear at the said office on the appointed date due to the fact that the receiver could not arrive on time. As a result, the victim is exposed to considerable losses.

When contacted Narsingdi postal operator Raj Kumar Das, he asked to contact Manohardi post master. Manohardy tried to contact the postmaster several times on his mobile phone but he did not receive the statement. When asked about this matter, Bangladesh Postal Department, Moulvibazar Main Branch Assistant Postmaster General cum Postmaster Md. Abdul Quader said – It should not take 24 days to reach a Chithi. Surely there is negligence on the part of those in charge. I will notify the matter in writing.

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